Gaming Should Always Be Entertainment
Here at tbplus Casino Philippines, we want every player from Manila to Davao to have an enjoyable, secure, and positive gaming experience. Online casino gaming — whether it's slots, bingo, live dealer tables, or fishing games — is meant to be a form of entertainment, not a way to make money or solve financial problems. When gaming stops being fun and starts causing stress, anxiety, or financial difficulty, it's time to take a step back.
We take our responsibility seriously. As a licensed operator serving the Filipino gaming community, tbplus is committed to promoting safe play, preventing problem gambling, and providing support resources for players who may need help. Our responsible gaming framework aligns with PAGCOR standards and reflects best practices recognized across the global gaming industry.
This page explains the tools available to you as a tbplus player, the warning signs of problem gambling, and where to find help if you or someone you know is struggling. Remember: asking for help is a sign of strength, not weakness, and our team is here to support you without judgment.
Strictly 21+ Only
All players on the tbplus platform must be at least 21 years of age. This is not just a legal requirement under Philippine gaming regulations — it's a fundamental protection to ensure that only adults with the maturity to make informed decisions participate in real-money gaming.
We verify the age and identity of every player through our KYC (Know Your Customer) process. Anyone caught using a false identity, borrowing someone else's account, or allowing a minor to access their tbplus account will have their account permanently closed, and all funds may be forfeited. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming sites.
Take Control: Your Responsible Gaming Tools
These tools are available to all tbplus players at any time. Contact our support team to activate them on your account.
Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit into your tbplus account. Once you hit your limit, you won't be able to add more funds until the period resets. This helps you stay within your budget and prevents impulsive overspending during a losing streak. You can request a deposit limit at any time by contacting our support team at [email protected].
Session Time Limits
Set a maximum session length so you're reminded to take a break after a certain amount of continuous play. Gaming for hours without a break can lead to fatigue, poor decision-making, and loss of perspective. Session reminders help you step away, clear your head, and decide whether you really want to keep playing or call it a day.
Reality Checks
Activate periodic on-screen notifications that show you how long you've been playing and how much you've won or lost during the session. It's easy to lose track of time when you're focused on a game — reality checks keep you grounded and aware of your activity.
Take a Break (Cool-Off Period)
If you feel like you need some time away from gaming but aren't ready to self-exclude permanently, you can request a short-term break ranging from 24 hours to 30 days. During this period, you won't be able to log in, deposit, or play any games on the tbplus platform. Your account and balance remain safe, and you can return once the cool-off period expires.
Self-Exclusion
Self-exclusion is a more serious step for players who recognize that they have a gambling problem and need to stop completely. You can request a self-exclusion period of 6 months, 1 year, or permanently. During self-exclusion, your tbplus account will be closed, you will not receive any marketing communications, and you will not be permitted to open a new account. This is a commitment to yourself and your recovery, and tbplus will enforce it rigorously. To request self-exclusion, contact our support team or reach out to PAGCOR's responsible gaming programs for assistance.
Marketing Opt-Out
If promotional messages, bonus offers, or gaming reminders are making it harder for you to control your play, you can opt out of all marketing communications from tbplus. You'll still receive essential account and transaction notifications, but you won't receive any promotional content that might tempt you to play when you're trying to cut back.
Recognizing the Warning Signs
Problem gambling doesn't develop overnight. It's a gradual process, and the earlier you recognize the signs, the easier it is to take corrective action. Here are some warning signs that your gaming may be becoming a problem:
- You're spending more money on gaming than you can afford to lose, or you're using money meant for bills, rent, food, or family expenses.
- You've borrowed money, sold possessions, or taken out loans to fund your gaming.
- You're chasing losses — continuing to play in an attempt to win back money you've already lost, often leading to even bigger losses.
- You're lying to family, friends, or your partner about how much time or money you're spending on gaming.
- You feel anxious, irritable, or restless when you're not gaming, or when you try to cut back.
- Gaming is interfering with your work, school, or personal relationships.
- You've tried to stop or cut back on your gaming but found yourself unable to do so.
- You're gambling to escape problems, relieve stress, or cope with negative emotions like depression or loneliness.
- You're neglecting your health, hygiene, or responsibilities because gaming takes priority.
- Family members or friends have expressed concern about your gaming habits.
If you recognize yourself in any of these descriptions, it's important to take action now. The good news is that help is available, and thousands of Filipinos have successfully recovered from problem gambling with the right support.
Where to Get Help in the Philippines
You are not alone. Professional help, peer support, and resources are available to Filipino players struggling with problem gambling.
PAGCOR Responsible Gaming Program
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a comprehensive responsible gaming program that includes counseling services, self-exclusion registries, and educational resources. PAGCOR-accredited counselors understand the unique challenges faced by Filipino players and can provide culturally relevant support in Tagalog and English. Visit your nearest PAGCOR office or inquire through their official channels for assistance.
National Center for Mental Health (NCMH)
The NCMH provides mental health services including counseling and treatment for behavioral addictions such as problem gambling. Located in Mandaluyong City, the NCMH offers both in-person and telehealth consultations. If gambling is affecting your mental health or if you're experiencing depression or anxiety related to your gaming, the NCMH is a trusted resource with Filipino-speaking professionals.
Gamblers Anonymous Philippines
Gamblers Anonymous (GA) is a fellowship of men and women who share their experiences, strength, and hope with each other to recover from gambling addiction. GA Philippines holds regular meetings in Metro Manila, Cebu, and other cities across the country. The meetings are free, confidential, and based on a 12-step recovery program that has helped countless people regain control of their lives. GA meetings are peer-led, meaning you'll be surrounded by people who truly understand what you're going through.
tbplus Support Team
Our customer support team is available 24/7 and trained to assist players who need help managing their gaming. If you want to set limits, take a break, or self-exclude from tbplus, our team will guide you through the process with respect and confidentiality. Contact us anytime at [email protected] — there's no judgment, only support.
Family and Community Support
Don't underestimate the power of talking to someone you trust. Whether it's a family member, close friend, church leader, or community counselor, opening up about your struggles can be the first step toward recovery. Problem gambling thrives in secrecy — breaking that silence and asking for help is one of the bravest and most important things you can do.
Tips for Keeping Gaming Fun and Safe
Even if you don't have a gambling problem, it's smart to develop healthy gaming habits from the start. Here are some practical tips to keep your tbplus experience enjoyable and under control:
Set a Budget and Stick to It
Before you start playing, decide how much money you can afford to lose — and treat that amount as the cost of entertainment, like a movie ticket or a night out. Never gamble with money you need for rent, bills, food, or other essentials. Once you've spent your entertainment budget, stop playing, even if you're on a losing streak and feel tempted to chase your losses.
Set a Time Limit
It's easy to lose track of time when you're playing slots or bingo. Set an alarm on your phone or use tbplus's session time reminder feature to keep sessions to a reasonable length. Take regular breaks to stretch, grab a snack, or just clear your head. Gaming marathons can lead to fatigue and poor decisions.
Never Chase Losses
One of the most dangerous patterns in gambling is trying to win back money you've already lost. The odds don't change just because you've had a bad run, and chasing losses usually leads to even bigger losses. Accept that losing is part of the game, and when you hit your budget or time limit, walk away — even if you're down.
Don't Gamble When You're Emotional
Gaming should never be a way to escape problems, cope with stress, or deal with negative emotions. If you're feeling anxious, depressed, angry, or upset, take a break from gaming and address those feelings in healthier ways — whether that's talking to someone, exercising, or just taking time for self-care. Gaming while emotional can lead to impulsive decisions and regret.
Balance Gaming with Other Activities
Make sure gaming is just one of many activities in your life, not the main one. Spend time with family and friends, pursue hobbies, stay active, and take care of your responsibilities. If gaming is crowding out other important parts of your life, it's a sign that you need to scale back.
Understand the Odds
All casino games are designed with a house edge, which means that over time, the casino will always win. You might have winning sessions, but the math guarantees that the longer you play, the more likely you are to lose. Knowing this helps you keep realistic expectations and prevents you from thinking you can "beat the system" or use gaming as a source of income.
Our Commitment to You
tbplus Casino Philippines is committed to providing a safe, fair, and transparent gaming environment for all Filipino players. We comply fully with PAGCOR responsible gaming standards, train our staff to recognize and respond to signs of problem gambling, and continuously review and improve our player protection measures.
We will never pressure you to play, never knowingly allow underage individuals to access our platform, and never stand in the way of a player who wants to take a break or self-exclude. Your well-being is more important than any revenue you generate for us — and that's a promise we take seriously.
Why tbplus Takes Responsible Gaming Seriously
Our approach to player protection goes beyond compliance — it's part of who we are
Strict Age Verification
Every tbplus account goes through mandatory age and identity verification before any real-money play is permitted. We use certified KYC processes to confirm that every player is 21 years or older, protecting minors and ensuring regulatory compliance across the Philippines.
Powerful Self-Help Tools
tbplus provides deposit limits, session timers, reality checks, cool-off periods, and full self-exclusion — all available on request at any time. These tools put you in the driver's seat, giving you genuine control over how, when, and how much you play.
24/7 Filipino Support
Our customer support team is available around the clock in English and Tagalog. Whether you need help setting a limit, requesting a break, or just talking to someone about your gaming habits, our team responds with empathy, respect, and zero judgment.
PAGCOR Standards Compliance
Everything we do at tbplus aligns with PAGCOR's regulatory framework for responsible gaming in the Philippines. We maintain transparent practices, submit to regular audits, and actively cooperate with PAGCOR's player protection initiatives.
No Marketing to Excluded Players
When a player self-excludes or requests a cool-off period, tbplus immediately removes them from all marketing lists. We will never send bonus offers, promotional emails, or re-engagement messages to a player who has asked to step away — full stop.
Genuine Player Well-Being
Responsible gaming isn't a checkbox for tbplus — it's a core value. We invest in staff training, partner with support organizations, and regularly review our player protection measures to ensure that the fun of gaming is never overshadowed by harm.
Play Smart, Play Safe with tbplus
Entertainment is the goal — and tbplus gives you every tool you need to keep it that way. Explore our games responsibly. Must be 21+ to play.