Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how tbplus Casino Philippines ("tbplus", "we", "us", "our") collects, uses, stores, processes, and protects the personal information of individuals ("you", "Player", "User") who access or use our online gaming platform at https://tbplus.cam and any associated mobile applications or services.

tbplus is committed to safeguarding your privacy in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and all relevant issuances by the National Privacy Commission (NPC). We recognize that trust is fundamental to the player-operator relationship, and we treat your personal data with the highest level of confidentiality, security, and respect.

This Policy applies to all personal data collected through our website, mobile applications, customer service interactions, email communications, and any other touchpoint where tbplus interacts with Players. It does not apply to third-party websites, platforms, or services that may be linked from our site but are not operated or controlled by tbplus.

2. Data Controller

For the purposes of Philippine data privacy law, tbplus Casino Philippines acts as the Data Controller for all personal information collected through our platform. As Data Controller, we determine the purposes and means of processing your personal data and bear primary responsibility for ensuring compliance with applicable data protection regulations.

Questions, concerns, or requests related to your personal data or this Privacy Policy may be directed to our Data Protection Officer using the contact information provided in Section 12 of this Policy.

3. Information We Collect

tbplus collects several categories of personal information necessary to provide our gaming services, comply with legal obligations, prevent fraud, and enhance your user experience. The types of data we collect include:

3.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth, email address, mobile phone number, residential address, and any other information required to create and verify your account.
• Identity Verification Data: Government-issued identification documents (passport, driver's license, UMID, SSS ID, PhilHealth ID, Voter's ID), selfie photographs, and proof of address documents submitted during the KYC (Know Your Customer) verification process.
• Payment Information: Details of payment methods used for deposits and withdrawals, including e-wallet account information (GCash, Maya), bank account numbers, and transaction histories. Note that tbplus does not directly store full credit card numbers or sensitive authentication data; such information is handled by our certified payment processors.
• Communications: Records of correspondence with our customer support team via email, live chat, or phone, including the content of your inquiries and our responses.
• Marketing Preferences: Your opt-in or opt-out preferences for receiving promotional communications from tbplus.

3.2 Information We Collect Automatically

• Technical and Device Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and language settings.
• Usage Data: Pages visited, features accessed, games played, bet histories, transaction records, session durations, timestamps, and navigation patterns within the tbplus platform.
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions on online gaming.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies, as further described in Section 9 of this Policy.

3.3 Information from Third Parties

• Payment Processors: Transaction confirmation, payment status, and fraud risk assessment data from GCash, Maya, banks, and other financial service providers.
• Identity Verification Services: Age verification, identity authentication, and sanctions screening results from third-party verification vendors.
• Game Providers: Gameplay data, RNG outcomes, and technical logs from our licensed casino game suppliers such as Pragmatic Play, NetEnt, and Microgaming.

4. How We Use Your Data

tbplus processes your personal information only for specific, legitimate purposes that are necessary for the provision of our services or that are required by law. The legal bases for our data processing activities and their purposes include:

We do not use your personal information for any purpose that is incompatible with the purposes for which it was originally collected, unless we obtain your explicit consent or are required to do so by law. tbplus does not engage in automated decision-making or profiling that produces legal or similarly significant effects concerning you without appropriate safeguards.

5. Data Sharing and Disclosure

tbplus does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with carefully selected third parties in the following limited circumstances:

5.1 Service Providers and Processors

We engage trusted third-party service providers to perform functions on our behalf, including payment processing (GCash, Maya, bank partners), identity verification vendors, cloud hosting providers, customer support platforms, email delivery services, and IT security consultants. These processors are contractually bound to process your data only in accordance with our instructions and to maintain appropriate security measures.

5.2 Game Developers and Platform Providers

Gameplay data, including bet amounts, game outcomes, and session details, is shared with our licensed game providers (Pragmatic Play, NetEnt, Microgaming, etc.) for the purpose of delivering game content, ensuring RNG integrity, and resolving technical disputes.

5.3 Regulatory and Legal Authorities

tbplus may disclose your personal information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other governmental authorities when required by applicable Philippine law, court order, subpoena, or regulatory directive. Such disclosures are made only to the extent necessary to comply with legal obligations.

5.4 Business Transfers

In the event that tbplus undergoes a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such change in ownership or control of your personal information.

5.5 With Your Consent

We may share your information with other third parties when you provide explicit consent for us to do so.

6. Data Security Measures

tbplus implements robust technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security framework includes:

• Encryption: All data transmitted between your device and our servers is protected using industry-standard SSL/TLS encryption (256-bit). Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Personal data is accessible only to authorized tbplus employees and contractors who require access to perform their job functions. Access is granted on a need-to-know basis and is protected by multi-factor authentication.
• Network Security: Our infrastructure is protected by firewalls, intrusion detection systems, and regular vulnerability assessments conducted by independent security experts.
• Monitoring and Logging: We maintain comprehensive audit logs of data access and processing activities to detect and respond to potential security incidents.
• Incident Response: In the event of a data breach affecting your personal information, tbplus will notify you and the National Privacy Commission within the timeframes required by Philippine data privacy law.

While we employ industry-leading security practices, no method of electronic transmission or storage is completely secure. You acknowledge that you provide your personal information at your own risk and agree to take reasonable precautions to protect the confidentiality of your login credentials.

7. Data Retention

tbplus retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Account Data: Maintained for the duration of your active account relationship with tbplus.
• Transaction Records: Retained for a minimum of five (5) years following the date of the transaction, as required by Philippine anti-money laundering regulations.
• KYC Documentation: Retained for five (5) years following account closure or the end of the business relationship, in accordance with regulatory requirements.
• Marketing Communication Records: Retained for two (2) years from the date of consent withdrawal or account closure, after which marketing-related data is deleted or anonymized.
• Customer Support Records: Retained for three (3) years following the resolution of the support interaction.
• Closed Account Data: Following account closure, we retain minimum identifying information and transaction records for the regulatory periods specified above, after which data is securely deleted or irreversibly anonymized.

When personal data is no longer required for any lawful purpose, tbplus will securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

8. Your Privacy Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal information held by tbplus:

• Right to be Informed: You have the right to be informed of how your personal data is collected, used, stored, and shared, which is the primary purpose of this Privacy Policy.
• Right to Access: You may request a copy of the personal information we hold about you, including information about the sources from which it was collected and the purposes for which it is being processed.
• Right to Rectification: You may request the correction or updating of any inaccurate, outdated, incomplete, or misleading personal information we hold about you.
• Right to Erasure or Blocking: You may request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, where consent has been withdrawn, or where processing is unlawful — subject to tbplus's overriding legal obligations to retain certain records.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests, on grounds relating to your particular situation.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider where technically feasible.
• Right to Damages: You have the right to claim compensation for any damages sustained as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal information.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data privacy rights have been violated.

To exercise any of the rights listed above, please contact our Data Protection Officer using the contact details in Section 12. We will respond to all verified requests within a reasonable period and in any case within the timeframes required by applicable law. We may request proof of identity before processing your request to prevent unauthorized disclosure.

9. Cookies and Tracking Technologies

tbplus uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, analyze site performance, and support our security and fraud prevention operations. The categories of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of the tbplus platform, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting core platform functionality.
• Performance and Analytics Cookies: Used to collect aggregated, anonymized information about how visitors use our platform, such as which pages are visited most frequently and where users encounter errors. This data helps us improve the tbplus experience over time.
• Functionality Cookies: Allow the platform to remember your preferences such as language settings, game display options, and recent activity to provide a more personalized experience.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and unauthorized logins on your tbplus account.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the performance and functionality of the tbplus platform. For information on how to manage cookies in your specific browser, please refer to your browser's help documentation.

10. Protection of Minors

The tbplus platform is strictly intended for use by adults aged 21 years and older. We do not knowingly collect, process, or store personal information from individuals under the age of 21. Age verification is a mandatory step in our account registration and KYC process, and we employ additional technical and procedural safeguards to prevent underage access.

We encourage parents and guardians to make use of parental control software and internet filtering tools to prevent minors from accessing online gambling platforms.

11. Changes to This Privacy Policy

tbplus reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will revise the "Effective Date" displayed at the top of this page and, where appropriate, notify registered Players via the email address or mobile number associated with their account.

We encourage you to review this Policy periodically to stay informed about how we protect your personal information. Your continued use of the tbplus platform following the publication of an updated Privacy Policy constitutes your acknowledgment of and agreement to the revised terms.

12. Contact Our Data Protection Officer

If you have any questions about this Privacy Policy, wish to exercise your data privacy rights, or have concerns about how tbplus handles your personal information, you may reach our Data Protection Officer through the following channel:

If you are not satisfied with our response to your privacy inquiry, you have the right to escalate your concern to the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act and overseeing compliance with data protection regulations in the Philippines.